Upholstery Cleaning

1. Customers shall agree to make full payment for the upholstery services in advance, prior to the commencement of the service. Services sold are non-refundable.

2. Sifufix may impose additional charges after assessment if additional areas or conditions of the carpet, curtain, or upholstery differ from the information you have provided.

3. You should ensure that the servicing area is free from home décor blockage. We shall not be liable for any damages or costs incurred.

4. You are responsible for ensuring that the premises are ready for service at the scheduled time, including the availability of electricity and water, and safe access to the service area (including a functioning lift for high-rise units, where applicable).

5. If our team arrives as scheduled but is unable to proceed with the service due to site conditions beyond our control (including but not limited to lack of electricity, water, access restrictions, or non-functioning lifts), Sifufix reserves the right to impose a wasted trip fee of $50 to cover manpower, transportation, and time costs.

6. Sifufix shall not be liable for any shrinkage in the size of the carpet, curtain, upholstery, texture, or colour fading due to unforeseen circumstances.

7. Please note that not all stubborn stains, spots, and odours can be thoroughly removed.

8. You are responsible for inspecting the cleaning results immediately after completion of the service, before our team leaves the premises. Any concerns or issues regarding the cleaning results must be brought to the attention of our team at that time.

9. Our liability for loss or damage, if any, shall not exceed the invoice amount. Claims with supporting evidence must be made within 24 hours from the completion of the service.

House Cleaning

1. Customers shall agree to make full payment for the house cleaning services in advance, prior to the commencement of the service. Services sold are non-refundable.

2. Our house cleaning service encompasses the agreed-upon cleaning tasks as indicated in the scope of the One Time Moving-In/Out Cleaning Package. Any additional services requested during the cleaning session may incur extra charges.

3. You are responsible for providing access to the premises at the scheduled time. In case of any changes or delays, you are requested to inform us as soon as possible.

4. We understand that unforeseen circumstances may arise. You are required to provide at least 24 hours’ notice for rescheduling.

5. Our team members are carefully screened and trained professionals. However, you are responsible for securing any valuable items before the cleaning service begins. We shall not be held liable for any loss or damage to items left out during the cleaning process.

6. We provide our own cleaning products and equipment. If you have specific preferences or allergies, please inform us in advance. We strive to use environmentally friendly products whenever possible.

7. Sifufix is committed to delivering high-quality cleaning services. You are responsible for inspecting the cleaning results immediately after completion of the service, before our team leaves the premises. Any concerns or issues regarding the cleaning results must be brought to the attention of our team at that time. If you are not satisfied with any aspect of the service, please notify us within 24 hours, and we will address your concerns promptly.

8. While we take every precaution to ensure the safety of your property during the cleaning process, we cannot be held liable for any damages resulting from pre-existing conditions, wear and tear, improper installation, or your negligence.

9. Sifufix reserves the right to update or modify these terms and conditions at any time. You will be notified of any changes in advance.

10. Our cleaners are unable to climb on ladders higher than a five-step ladder to perform their work due to safety reasons.

11. Cleaners are unable to lift heavy objects or move large furniture items. You are responsible for clearing any clutter or obstacles that may impede the cleaning process.

12. Cleaners will not handle any type of animal or human waste, including vomit, blood, or body waste.

13. Due to sanitary and hygiene cross-contamination issues, cleaners are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc.) until mitigated.

14. Sifufix reserves the right to not carry out any tasks that might pose any danger to our cleaners.

15. We will clean the interior of windows and grilles. For the exterior surfaces, cleaning is possible only if they are reachable by hand and pose no safety concerns to the cleaners.

16. Our standard cleaning services for light fixtures include general dusting and wiping of accessible surfaces within reach. However, due to safety and technical considerations, we exclude disassembly of lighting cover/shade/casing. Special light fixtures such as intricate chandeliers or delicate pendant lights are excluded from our standard service.

17. We provide general cleaning to the oven, cooking hood and hob, washing machine, and dryer.

18. We do not include specialised mould or mildew removal treatments.

19. Our standard cleaning services include the cleaning of adhesive tapes, stickers, decals, or similar materials from surfaces, limited to a maximum of 3 spots.

20. Our standard cleaning services include the removal of common household stains using industry-standard cleaning solutions and techniques. While we strive to achieve the best possible results, there are inherent limitations to stain removal. We cannot guarantee all stains can be removed.

21. We make every effort to clean all accessible areas of the property. However, areas that are unreachable or obstructed may not be cleaned.

Air-con Cleaning Service

1. Customers are required to make full payment for air conditioning cleaning services in advance, and once sold, services are non-refundable.

2. Sifufix only provides cleaning and top-up services, and does not perform any repair services.

3. Sifufix is not liable for accidents, injuries, damages, or delays beyond its control.

4. You must provide a minimum of 24 hours’ notice for rescheduling appointments.

5. You are responsible for ensuring that Sifufix personnel have safe and full access to the air conditioning unit during scheduled service times. If the access to the residence is not provided at the scheduled time, the visit shall be considered as one completed servicing job.

6. You must ensure that any furniture or household decorations do not obstruct the air conditioning unit to prevent potential damage or loss/cost incurred. In the event of any blockage, Sifufix will not be liable for any resulting damage or loss.

7. You are responsible for securing valuable items before the cleaning service as Sifufix is not liable for any loss or damage.

8. You are required to disclose any relevant information that may affect Sifufix personnel’s ability to perform services or their well-being.

Handyman Service

1. Customers shall agree to make full payment for the handyman services in advance, prior to the commencement of the service. Services sold are non-refundable.

2. Sifufix may impose additional charges after on-site assessment if the scope of work, materials required, or complexity differs from the initial information provided.

3. You are responsible for providing access to the premises at the scheduled time. In case of any changes or delays, you are requested to inform us as soon as possible.

4. You should ensure that the servicing area is accessible and free from any obstructions. We shall not be liable for any damages or additional costs caused by blocked access or hazardous conditions.

5. We reserve the right to refuse service if the working environment is deemed unsafe or if the scope of work exceeds our expertise or available resources.

6. We understand that unforeseen circumstances may arise. You are required to provide at least 24 hours’ notice for rescheduling.

7. Our team members are carefully screened and trained professionals. However, you are responsible for securing any valuable items before the handyman service begins. We shall not be held liable for any loss or damage to items left out during the service.

8. For services involving drilling work:

9. We do not provide any warranty for cracks or breakage when drilling marble, tile, stone, granite, or brick walls. Drilling will be carried out as per your instructions, and any risks associated with the fragility of these materials are solely your responsibility.

10. We are not responsible for damage to concealed wiring, water pipes, or other hidden structures unless such details are explicitly communicated to us before the work begins.

11. In the event of damage during installation, customers must follow our established reporting procedure. This includes providing clear photos or videos showing the affected areas (such as wall damage, product issues, or screw holes) from various angles.

12. For safety reasons, you may remove shattered glass or other hazardous debris. However, the damaged area itself must remain unchanged until our investigation is complete.

13. Reports of damage must be submitted within 24 hours of service completion. Delays in reporting may affect the outcome of our investigation. We will assess the situation thoroughly and offer appropriate support based on our findings.

14. You are responsible for inspecting the results immediately after the completion of the service, before our team leaves the premises. Any concerns or issues must be raised with our team at that time.

15. Our liability for loss or damage, if any, shall not exceed the invoice amount. Claims with supporting evidence must be made within 1 month from the completion of the service.

16. Any additional work requested that is not covered under the initial agreement will require a separate quotation and approval before commencement.

17. Customers must ensure that all electrical, plumbing, or structural systems comply with local regulations. We are not responsible for pre-existing issues or code violations.

18. Sifufix is not responsible for incidental or consequential damages resulting from the service provided.